Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is Doosraa?
Doosraa is an online store that sells professionally refurbished laptops and printers. We offer high-quality, tested devices at affordable prices — perfect for students, professionals, and small businesses.
Are Doosraa laptops original?
Yes, all our laptops and printers are 100% original. We source genuine branded devices, refurbish them through a quality check process, and sell them with warranty support.
What does “refurbished” mean?
A refurbished product is a pre-owned device that has been tested, cleaned, repaired (if needed), and restored to full working condition. It is not brand new but functions just like one.
Can I trust the quality of refurbished devices?
Absolutely. Each product goes through a 50+ point quality check before being approved for sale. We only list machines that meet our performance and reliability standards.
Do you offer a warranty?
Yes. Every refurbished laptop comes with a 6-month free warranty. Feel free to read the warranty policy.
Can I return or exchange a product?
Yes, we offer a 7-day return or exchange policy for defective or damaged items. Please review our return policy page for full terms.
How long does delivery take?
We typically deliver orders within 3–7 business days depending on your location. Once your order is shipped, you’ll receive tracking details via SMS and email.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, UPI, COD and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Is Cash on Delivery (COD) available?
Yes, COD is available in select serviceable locations. Availability will be shown at checkout based on your pincode.
How do I place an order?
You can browse our catalog, choose a product, and place your order directly through our website. Secure payment options are available including UPI, cards, net banking and cod etc.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Do you ship all over India?
Yes, we deliver refurbished laptops across India through reliable courier partners.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Feel free to read the Privacy policy.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.
Can I upgrade the specs while placing an order?
Yes, you can. Most Doosraa laptops offer customizable upgrade options for RAM and SSD. On the product page, you’ll see available upgrade choices before checkout. Simply select your preferred configuration, and we’ll install and test the upgrades before shipping — so your device is ready to use right out of the box.
Can I bulk order for my office or business?
Yes! We support bulk and B2B orders. Please contact us via the “Business Enquiry” page or WhatsApp for special pricing and availability.