At Doosraa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
a. Information You Provide Directly:
Contact Information: Your name, email address, phone number, and postal address (e.g., when you create an account, place an order, or contact us).
Payment Information: Credit/debit card details, UPI IDs, or other payment information you provide when making a purchase. We use secure payment gateways and do not directly store your full payment details.
Account Information: Username and password you create when registering on our website.
Order Information: Details of the products you purchase (type, quantity, price).
Communication Information: Records of your correspondence with us (emails, chats, phone calls).
Feedback and Reviews: Information you provide when you leave reviews or feedback.
Marketing Preferences: Your preferences for receiving marketing communications.
b. Information We Collect Automatically:
Device Information: Your IP address, browser type, operating system, device identifiers, and mobile network information (to optimize our website).
Usage Information: Information about how you use our website (pages visited, links clicked, duration of visit) collected using cookies and similar technologies.
Location Information: If you enable location services, we may collect your precise or approximate location (for location-based services).
c. Information We Collect From Other Sources:
Social Media Information: Information you make publicly available on social media platforms if you interact with our pages (subject to their privacy policies).
Third-Party Service Providers: Information from payment processors, shipping companies, and marketing partners.
2. How We Use Your Information
We may use your personal information for the following purposes:
To Process and Fulfill Orders: Process purchases, arrange shipping, and provide order updates.
To Manage Your Account: Create and manage your user account.
To Provide Customer Support: Respond to inquiries, resolve issues, and provide technical assistance.
To Personalize Your Experience: Tailor website content, product recommendations, and marketing communications.
To Improve Our Products and Services: Analyze user behavior and feedback.
To Send Marketing Communications: Send promotional emails, newsletters, and special offers (with opt-out options).
To Detect and Prevent Fraud: Identify and prevent fraudulent transactions.
To Comply with Legal Obligations: Comply with applicable Indian laws and regulations.
For Internal Operations: Data analysis, testing, research, and statistical purposes.
3. How We Share Your Information
We may share your personal information with the following:
Service Providers: Third-party companies providing services like payment processing, shipping, marketing, and data analytics (contractually obligated to protect your information).
Business Partners: In cases of joint products or services.
Legal Authorities: If required by law or in response to a valid legal request.
Affiliates: Our subsidiaries or affiliates for internal business purposes.
Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified).
We will not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.
4. Security of Your Information
We take reasonable security measures to protect your personal information, including:
Secure server infrastructure and data encryption (SSL/TLS).
Firewalls and intrusion detection systems.
Restricted access to authorized personnel.
Regular review and updates of security practices.
However, no online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights Regarding Your Personal Information
Under applicable Indian laws, you may have the following rights:
Right to Access: Request access to your personal information.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): Request deletion of your personal information in certain circumstances.
Right to Restriction of Processing: Request restriction of processing in certain situations.
Right to Data Portability: Receive your information in a structured, common format and transmit it to another controller.
Right to Object: Object to processing for certain purposes (e.g., direct marketing).
Right to Withdraw Consent: Withdraw your consent if we relied on it for processing.
To exercise these rights, please contact us using the information below. We may require identity verification.
6. Data Retention
We will retain your personal information as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the information and purpose.
7. Cookies and Other Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activities for essential functions, performance analysis, personalization, and advertising. You can control cookies through your browser settings, but disabling them may affect website functionality.
8. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect their personal information. If you believe your child has provided us with information, please contact us to delete it.
11. Updates to This Privacy Policy
We may update this Privacy Policy. We will post the updated policy on our website with the effective date. Your continued use after the update constitutes acceptance.
