At Doosraa, we want you to be confident in your purchase. If your product is not working as expected, we offer replacement and refund support under the following terms:
1. Cancellation Policy
You are entitled to cancel the order at no additional cost except gateway fee (if any) if the product is not shipped within 4 working days post order is placed.
Cancellation Post Dispatched: If order is cancelled post dispatch shipping charges (both ways)+ Gateway charges (if any) will be deducted before refund.
2. Replacement Policy
Damaged, Defective & Replacement products will be delivered in 5 to 10 Business Days.
You may request a replacement/refund within 15 days of receiving the product. • Replacement are only accepted if: a) The item is defective or damaged or significantly different from the product page details. b) It is not as described or was damaged in transit.
What Is Not Covered • Cosmetic damages (scratches, minor dents) • Issues due to external damage or misuse after deliveryRefunds
3. Conditions for Replacement/Refund
To ensure a smooth and hassle-free replacement experience with Doosraa, please follow these conditions:
a. The product must be returned in its original condition, along with all original packaging, tags, and accessories. b. The item must be undamaged and the same unit that was shipped to you. c. Any device containing personal data must be wiped clean before return. Doosraa is not responsible for any misuse of data left on devices. d. Returns due to customer reasons (e.g., incorrect model, change of mind) may be accepted with a deduction* e. Items must be securely packed to prevent transit damage. Doosraa is not liable for damage caused by improper packaging.
4. Replacement Process/Refund
To initiate, kindly reach out to our support team via the Contact Us page or whatsapp on +91-8178102572 with your Order details. Once approved, you will receive detailed instructions on where and how to send your item.
a. Do not send back any product without authorization from the team—unauthorized returns will be rejected. b. In some cases, a technician may visit to inspect the product. Their assessment will determine if a return or replacement is applicable. c. If the return is due to a quality issue (as per Section 3.1), it will be accepted at no extra cost. d. If a replacement is approved, it will be dispatched within 24–48 hours after the original item reaches our warehouse.
